Our dedicated service team is available to our partners 24 hours a day, 7 days a week, even in the event of a power failure or malfunction. We also carry out planned preventive maintenance to avoid unexpected downtime.
Upon delivery of the equipment and automated systems we carry out, we will fulfill our warranty obligations free of charge within the statutory warranty period. However, our service is not only available during the warranty period.
With several of our customers, we have included in our flat-rate contract our 24-hour availability service for working days. we undertake to arrive at the site of the defect event within the period specified in the contract, starting from the date of the submission of the defect, and to start correcting the defect. We do our best to troubleshoot the problem in the shortest possible time. Bug reports are received by phone and on our website, through our Registered Users page. The errors noted and their repair process are fully electronically recorded and can be traced back several years to our website, either by date or by the name of the error.
Our cooperative partners include a large company with whom we have been partnering for 10 years in the management of logistics systems. Another important pillar of maintaining a level of operational security is the software license fee version tracking
Online, simple bug reporting interface
Notifier and maintenance statuses for process tracking
Priority error classes
Planned, scheduled maintenance
Support in Hungarian, English and German